Terms of Service

1. Acceptance of Terms

By accessing or using CiteCrawl ("the Service"), operated by CiteCrawl Ltd ("we", "us", "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

CiteCrawl provides automated GEO (Generative Engine Optimization) audit services. The Service analyses publicly accessible websites across multiple signals and generates an AI Answer Readiness Score along with a detailed PDF report containing findings and recommendations.

The Service is provided on an "as is" and "as available" basis. Audit results represent an automated analysis at a point in time and should not be considered professional advice. Scores may vary between audits due to factors such as server response times, content changes, and third-party API availability.

3. Account Registration

To use the Service, you must create an account by providing a valid email address and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account.

4. Payments and Billing

The Service offers both one-time audit purchases and recurring subscription plans. All prices are displayed in US dollars (USD) and are exclusive of applicable taxes unless otherwise stated.

Payments are processed securely by Stripe. We do not store your payment card details. By completing a purchase, you authorise us to charge the applicable fees to your chosen payment method.

Subscriptions: Quarterly subscriptions renew automatically every 90 days at the then-current price. You may cancel at any time through your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period.

5. Refund Policy

Because audit reports are delivered instantly as digital content, we do not offer refunds once an audit has been generated and delivered. If a technical issue prevents your audit from completing, we will either resolve the issue and deliver your report or issue a full refund at our discretion.

6. Acceptable Use

You agree not to:

• Use the Service to audit websites you do not own or have authorisation to audit
• Attempt to reverse-engineer, decompile, or extract the audit methodology or scoring algorithms
• Use automated tools to submit bulk audit requests beyond normal usage
• Share, resell, or redistribute audit reports without our written permission
• Interfere with or disrupt the Service or its infrastructure

7. Intellectual Property

The Service, including its audit methodology, scoring framework, report templates, and all associated content, is the intellectual property of CiteCrawl Ltd. You are granted a limited, non-exclusive licence to use your audit reports for your own business purposes.

You retain ownership of your website content. By using the Service, you grant us a limited licence to access and analyse your publicly available web content for the purpose of generating your audit report.

8. Data Handling

We collect and process data as described in our Privacy Policy. By using the Service, you consent to our data practices as described therein.

9. Limitation of Liability

To the maximum extent permitted by law, CiteCrawl Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

Our total liability for any claims arising from or relating to these terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind, whether express or implied. We do not guarantee that implementing our recommendations will result in specific improvements to your AI search visibility, as AI search engines are operated by third parties and their algorithms are subject to change.

11. Termination

We may suspend or terminate your access to the Service at any time for conduct that we determine, in our sole discretion, violates these terms or is harmful to other users, us, or third parties. You may terminate your account at any time by contacting us.

12. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised terms.

14. Contact

If you have questions about these terms, please contact us at Team@CiteCrawl.com.